Complaints Procedure
Sarah Oakley strives to provide the best possible service for our clients. However, sometimes you may feel that we have not met your needs.
If you have any complaint or concern about the service you are entitled to ask for an explanation.
Complaints are dealt with in the first instance by Sarah Oakley in conjunction with advice from her indemnifier (Hiscox) and professional body (Royal College of Nursing). This procedure does not deal with matters of legal liability or compensation or regulation.
Sarah Oakley will:
If you have any complaint or concern about the service you are entitled to ask for an explanation.
Complaints are dealt with in the first instance by Sarah Oakley in conjunction with advice from her indemnifier (Hiscox) and professional body (Royal College of Nursing). This procedure does not deal with matters of legal liability or compensation or regulation.
Sarah Oakley will:
- Listen to your complaint or concern.
- Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice.
- Improve the service however possible.
How to make your complaint
Any concerns can be raised initially directly during consultations or by phone. If your problem is not resolved in this way and you wish to make a complaint, please do so as soon as possible.
Please make your complaint in writing to Sarah Oakley by emailing sarah@nursingnurture.co.uk.
Please be assured that any complaint you make, written or verbal, will be treated in strict confidence and have no effect upon the level of treatment and care that you receive.
If you would prefer a family member, friend or advocate to make the complaint on your behalf, they may do so. However, whilst we can receive a complaint on your behalf, we cannot provide any medical information to a third party without your written consent.
Please make your complaint in writing to Sarah Oakley by emailing sarah@nursingnurture.co.uk.
Please be assured that any complaint you make, written or verbal, will be treated in strict confidence and have no effect upon the level of treatment and care that you receive.
If you would prefer a family member, friend or advocate to make the complaint on your behalf, they may do so. However, whilst we can receive a complaint on your behalf, we cannot provide any medical information to a third party without your written consent.